edrone

Manage communication with your e-commerce customers from anywhere with edrone Inbox, a mobile app that brings together all channels in one intuitive interface. With instant push notifications, you'll be notified in real time of every new contact from a customer – regardless of the communication channel. Respond instantly, building trust and customer loyalty to your brand.

The edrone Inbox app integrates all the key channels through which your customers contact you:

Email - manage email messages directly from the app
Live Chat - instantly respond to chats from your website
Facebook Messenger - handle messages without having to log into Facebook
WhatsApp - full integration with the official WhatsApp Business API
Allegro - questions from Allegro customers go straight to your Inbox

No more switching between different apps and platforms! Now all conversations are available in one place, streamlining your workflow and significantly reducing response time. With one tap, you can check the details of a customer's profile, including:

Contact information
Purchase history
Previous requests and interactions
Notes added by your team

Intuitive user experience
Replying to messages in edrone Inbox is simple and similar to using popular instant messaging apps. Select a conversation, write a reply and hit send – it will be delivered through the same channel the customer wrote from.

The application is free for edrone customers – all you need is an active account in the system. Log in using the same credentials you use in the browser version, and the app will automatically sync with your account and display all current customer conversations.