TIM Modem

Manage your TIM Modem, from home and remotely, check your landline and open reports to TIM technical support.

To access the TIM Modem app, use your MyTIM credentials and fingerprint to make access more secure.

Here's what you can do with the TIM Modem app.

In the "Modem" tab (with full functionality after logging in)
1. View, manage, update and restart your TIM modem
2. Check the status of the Internet line; run the line speed test, the Internet services reachability test, the navigation test; on FWA lines, run the 4G/5G signal test for the guided installation of the Indoor modem or the check on the external antenna
3. Check and change the modem's Wi-Fi configuration, turn on, turn off and optimize the Wi-Fi networks, manage and share the Guest Wi-Fi network, check the traffic and Wi-Fi quality of the connected devices, check the speed of the Wi-Fi network, perform the Wi-Fi backup/restore (useful if you replace the TIM modem), view and share the Wi-Fi QR Code of your network
4. View the connected TIM Wi-Fi repeaters and the EasyMesh network
5. Simulate the Wi-Fi coverage of the modem and any repeaters, to find the right positioning in the house; measure the real Wi-Fi signal in the different rooms with the Wi-Fi Coverage Test
6. WiFi Plus service: check the operation of your Wi-Fi network and receive notifications with suggestions and optimizations performed automatically
7. Check and manage the devices connected to the modem. Draw the floor plan of your home and view the devices by room after assigning the correct location to each one
8. Check the status of the USB sharing services on your TIM modem (only when you are connected to Wi-Fi) and browse the contents of the connected USB disks (if supported by the modem)
9. Check the status of the voice service (VoIP) on the modem
10. Perform the periodic check-up of your home network

In the "Assistance" tab
1. Perform the diagnosis of the home line, report a problem to the technicians or resolve the most common problems on the Internet, Mail and Telephone online
2. Perform the diagnosis of the active TV services (TIMvision), resolve online or report a problem to the technicians
3. Be notified of any problems on the TIM fixed network in your area, and request the sending of an SMS when the fault is resolved
4. Manage your Reports and monitor their processing status
5. Ask Angie: TIM's digital assistant helps you resolve technical problems on your line

In the "Other" tab
1. Consult guides and technical assistance videos
2. Quickly access other TIM services (MyTIM app, TIM Personal app, EZVIZ app for TIM Cam, Community We TIM, TIM Party, TIM Mail)
3. Search for TIM stores
4. Simplify the Wi-Fi configuration of your device by scanning the QR Code of the TIM modem

To use the app you need a TIM residential landline and an Android smartphone/tablet, with any mobile operator (TIM or other operators). Privacy information and License conditions are accessible in the Settings menu.

To help us improve the application write to: appmodem@telecomitalia.it