TIM Modem

Manage your TIM Modem, from home and remotely, check your landline and open reports to TIM technical assistance.

To access the TIM Modem app use your MyTIM credentials. Furthermore, with the fingerprint you can make access with username and password more secure.

Here's what you can do with the TIM Modem app.

In the "Modem" tab (with full functionality after logging in)
1. View, manage, update and restart your TIM modem
2. Check the status of your Internet line; perform the line speed test, the internet service reachability test and the new navigation test and the FWA signal test
3. Check and change the modem's Wi-Fi configuration, turn on, turn off and optimize Wi-Fi networks, manage and share the Guest Wi-Fi network, check the traffic and Wi-Fi quality of connected devices, check coverage and Wi-Fi speed, perform Wi-Fi backup/restore (useful if you replace the TIM modem), view and share the Wi-Fi QR Code of your network
4. View the connected TIM Wi-Fi repeaters and check the signal level towards the modem to position them in a suitable place
5. WiFi Plus Service: Check how your Wi-Fi network is working and receive notifications with suggestions and optimizations performed automatically
6. Control and administer the devices connected to the modem. When you are connected to the modem via Wi-Fi, the Wake on LAN command allows you to activate devices connected via Ethernet that support it. Draw the floor plan of your home and view the devices by room after assigning the correct location to each one
7. Check the status of the USB sharing services on your TIM modem (only when you are connected to Wi-Fi) and browse the contents of the connected USB disks (if supported by the modem)
8. Check the status of the voice service (on FTTCab/FTTH Fiber lines)
9. Perform periodic check-ups of your home network

In the "Support" tab
1. Diagnose the home line (FTTCab/FTTH Fiber, ADSL or telephone), report a problem to the technicians or solve the most common problems online on the Internet, Email and Telephone
2. Perform the diagnosis on active TV services (TIMvision), resolve online or report a problem to the technicians
3. Be notified of any disruptions on the TIM fixed network in your area, and request the sending of SMS to resolve the fault
4. Manage your Reports and monitor their processing status
5. Ask Angie: TIM's digital assistant helps you solve technical problems on your line

In the “Other” tab
1. Consult technical support guides and videos
2. Quickly access other TIM services (MyTIM app, TIM Personal app, EZVIZ app for TIM Cam, Community We TIM, TIM Party, TIM Mail)
3. Search for TIM stores
4. Simplify the Wi-Fi configuration of your device by scanning the QR Code of the TIM modem

To use the app you need a TIM landline and an Android smartphone/tablet, with any mobile operator (TIM or other operators). Privacy Policy and License Terms are accessible in the Settings menu.

To help us improve the application, write to: help.187@telecomitalia.it