Empolis Service Express

Service Express is the must-have free team app for customer service. With its many practical features, mutually solve difficult service cases faster and always have the precise, correct information you need at your fingertips.

---- Your advantages ----

- Get direct help - specially developed for daily routines in technical service
- Solve difficult service cases as a team – it’s as easy as chatting
- Once solved, find problems repeatedly and consistently - don't ask the same question twice
- Play it safe as a team - data storage on German servers

Forget the typical messenger apps or unreadable notes - with Service Express, solve technical service cases much easier and more targeted.

---- And this is how it works ----

Are you stuck with a specific problem on a machine? Ask your questions in the group or direct them to experienced colleagues. With the help of our chat function, exchange information easily. In addition to specifying the machine type, customer data, etc., the integrated image processing, share videos and documents and the feedback function help avoid misunderstandings and find the right solution more quickly. The result: stress reduction, especially when prior unknown problems occur on site with the customer.

The special feature: always find the right solution! Your data is stored securely on German servers and, thanks to the Privacy Shield, meets the strict European guidelines for data security. In addition, search functionalities become smarter with artificial. Questions are never asked twice and within a few weeks, comprehensive solution knowledge is built and becomes available on the road and in the field.

---- These features make your team real service heroes ----

- Recommendation: simply invite experts in your company to join
- User profile: Immediately find the right expert for a specific topic
- Groups: Organize yourself in various teams - even across departments
- Search function: Searches for solved cases and chat histories within seconds
- Solution Request: Report your problem and get immediate support from the team
- Push notification: your request is displayed directly to colleagues
- Tagging: Always get the latest news context-relevant to your question
- AI technology: understands synonyms and optimizes search results

And another thing: your boss will also like the app! Because:
- The use is absolutely free of charge
- We guarantee your data security according to DSGVO standard
- The app supports your productivity and effectively prevents loss of knowledge


---- Download now and start right away with your buddies! ----

If you have any questions, we will be happy to answer them:
hello@chat.service.express

About Empolis:
We provide solutions that enable companies and organizations to analyze,
interpret and automatically process the rapidly growing amount of structured and unstructured data. They utilize their knowledge capital to improve enterprise-critical business processes enabling decision-makers, employees and customers to reliably receive precise and relevant information, situation-appropriate and task-relevant, for faster and better decisions.

We'd be happy to welcome you on:
Facebook: https://www.facebook.com/EmpolisSoftware
Twitter: https://twitter.com/empolissoftware
YouTube: https://www.youtube.com/user/EmpolisSoftware
LinkedIn: https://www.linkedin.com/company/empolis/
Xing: https://www.xing.com/companies/empolisinformationmanagementgmbh