Inshop Customer

The InShop Custore App is a feature-rich platform designed to bridge the gap between customers and service providers or shop owners. Its video call, audio call, and scheduled video call functionalities make it a powerful tool for real-time communication, personalized customer service, and enhancing the overall user experience.

Core Features
1. Real-Time Video Calls
Description:
The app allows users to initiate real-time video calls between customers and shop representatives. This feature is particularly useful for providing detailed product demonstrations, consultations, or personalized shopping experiences.

Key Functionalities:

High-quality video streaming for clear visuals.
Integrated camera controls (switch between front and rear cameras, zoom functionality).
Secure connection to protect user privacy during calls.
Option to record calls (with consent) for later reference or quality assurance.
2. Real-Time Audio Calls
Description:
The audio call feature offers a more bandwidth-friendly option for users to connect directly with shop representatives or service providers.

Key Functionalities:

Crystal-clear voice quality, even in low-network conditions.
Ability to switch seamlessly from an audio call to a video call during the session.
Built-in mute and hold functions for convenience.
Option for call recording (with appropriate permissions).
3. Scheduled Video Calls
Description:
The scheduled video call feature enables users to book appointments for virtual meetings or consultations with shop representatives at a mutually convenient time.

Key Functionalities:

Scheduling Interface:
Easy-to-use calendar for selecting available slots.
Automatic timezone adjustments for cross-region scheduling.
Reminders:
Push notifications and email reminders sent to both parties before the scheduled call.
Customization Options:
Specify the purpose of the call (e.g., product demo, service consultation).
Add notes or requirements (e.g., specific items to discuss).
Integration with External Calendars:
Sync scheduled calls with Google Calendar, Apple Calendar, or other third-party apps.
Additional Features
In-App Communication History:

Maintain a log of all past video and audio calls.
Include details like call duration, timestamps, and associated notes or outcomes.
Customer Queue Management:

For shops with high demand, the app can manage a queue system, notifying customers when it’s their turn.
Multi-Participant Support:

Include multiple participants in a single video or audio call, ideal for group discussions or family consultations.
Custom Branding Options:

Allow shops to customize the interface with their logo, themes, and brand colors for a more personalized touch.
Screen Sharing:

Enable representatives to share their screens for detailed walkthroughs or presentations.