A secure platform to view, clear escalation and archive from your call center
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| Name | Cognisent 2.0 |
|---|---|
| Version | 57.0 |
| Update | Oct 18, 2023 |
| Size | 47 MB |
| Category | Business |
| Installs | 1K+ |
| Developer | VA TAS LLC |
| Android OS | Android 5.0+ |
| Google Play ID | com.cognisent |
Cognisent 2.0 · Screenshots
Cognisent 2.0 · Description
New message push with customizable alert modes.
• Protocol based escalation for follow-up of unread messages.
• Secure chat functionality amongst your team members
• Set Reminders for any follow-up tasks
• Forward any message to someone else.
• Return or return/record calls from the app and mask your number on caller ID.
• Comments and callbacks logged with the time and duration of the call.
• Messages reside on our secure datacenter with user name and password protection.
• Use biometrics for authentication
• Complete documentation from message origination to call back.
• All message data is saved and available on the secure customer Web Portal.
• Contact your dedicated Customer Service within the app.
• Protocol based escalation for follow-up of unread messages.
• Secure chat functionality amongst your team members
• Set Reminders for any follow-up tasks
• Forward any message to someone else.
• Return or return/record calls from the app and mask your number on caller ID.
• Comments and callbacks logged with the time and duration of the call.
• Messages reside on our secure datacenter with user name and password protection.
• Use biometrics for authentication
• Complete documentation from message origination to call back.
• All message data is saved and available on the secure customer Web Portal.
• Contact your dedicated Customer Service within the app.
