uniVersa E-Health App

*Exclusively for all uniVersa Krankenversicherung a.G. customers with full insurance*

Digitalization in healthcare will be indispensable in the future: It offers many advantages. The various digital applications are summarized under the term e-health.

*E-health at uniVersa - what is it?*

With e-health, you have access to your health data anytime, anywhere – quickly and securely. You can also easily exchange your health data with doctor's offices, pharmacies, and hospitals.

The e-health world includes, for example, e-prescriptions and the electronic patient record (ePA).

Effective immediately, we enable you to participate in e-prescriptions at participating doctor's offices – we will then provide you with the electronic patient record in 2026.

Of course, participation is entirely voluntary.

*These are your benefits:*

• With Online Check-In, you can register at your doctor's office.
• You can easily receive prescriptions digitally – including follow-up prescriptions.
• Pre-order medications conveniently via the app.
• Prescriptions are always available digitally in your uniVersa E-Health app.
• You can submit e-prescriptions directly via the uniVersa Invoice app.

*Who can use the E-Health app?*

If you have full private health insurance with us, you can use the uniVersa E-Health app.

Currently, the uniVersa E-Health app is only available to policyholders. We are already working on making the benefits available to co-insured persons (e.g., spouses or children).

*What do you need?*

• Registration for the uniVersa customer portal
• Your health insurance number (KVNR)
• An ID card with online ID function
• The uniVersa e-health app and the gematik e-prescription app
• An NFC-enabled smartphone

*How can you activate or register?*

1. Log in to the uniVersa customer portal.

Don't have an account for the uniVersa customer portal yet? Then register now at www.universa.de/kundenportal

2. You can activate your account in the customer portal via the "E-Health" menu item.

3. Please then register in your uniVersa e-health app with:

• ID card with online ID function
• Health insurance number (KVNR)
• Date of birth
• Postal code

*Your opinion is important to us!*

We greatly appreciate feedback in the app store. Since we cannot answer all inquiries there, please contact us directly if you have any questions or problems.

*How can you block your account?*

You can block your account using the following link: https://idp-core.rise-service.de/auth/realms/168140459/account/#/delete-account

Our e-health support team is available Monday to Friday from 9 a.m. to 5 p.m., excluding national holidays, at +49 911 5307-3727. You can also reach us at versichertenhelpdesk-universa@pkv-epa.de.

Help: https://www.universa.de/e-health/hilfe/
Imprint: https://www.universa.de/impressum/
Privacy Policy: https://www.universa.de/e-health/datenschutzerklaerung/
Terms of Use: https://www.universa.de/e-health/nutzungsbedingungen/
Declaration of Consent: https://www.universa.de/e-health/einwilligungserklaerung/
Accessibility: https://www.universa.de/barrierefreiheit/