코레일 지하철톡

Launched KORAIL's complaint reporting app'KORAIL Subway Talk'

Korea Railroad Corporation is doing its best to make the use of electric trains more comfortable and comfortable from complaints that occur when using electric trains.

What you need in case of an emergency when using an electric train!! It is a quick complaint report and quick processing.
‘Korea Railroad Corporation KORAIL identifies the location of complaints (boarding train, boarding car location, etc.) within the electric train on board, as well as real-time train movement information.
In cooperation with the order keeper and the call center (wide area situation team), we will keep your safety the fastest and fastest.
Stop making difficult and uncomfortable phone calls in emergency situations!! Now, the Korea Railroad Corporation'KORAIL Subway Talk' will protect you.

Main functions of KORAIL Subway Talk

■ Complaint Report: This is a menu for quick complaint reports.
-Assault/sexual harassment/emergency: sexual harassment, illegal photography, assault (fight), emergency patients
-Air conditioning: It is hot/cold in the train
-Disruption of order: mobile merchants, fuss, drunk, homelessness, begging, evangelism (speech)
-Announcement: No destination announcement, loud broadcast volume, low broadcast volume
-Facilities: Failure of the direction guide indicator for the guest room, leakage of air conditioning and heating equipment, failure of lighting (fluorescent lamp), failure of aisle handle
-Environmental complaints: vomit, dirt, and room ventilation request

■ Emergency (disability, etc.) notification service: Push notification service in case of subway failure and emergency situations

■ Convenience Facilities: Toilets in the gate, baby nursing rooms, unmanned civil service machines, and parking lot information are provided based on the route map.

■ Nearby buses: You can easily check the surrounding bus information along with the subway information.

■ Nationwide Urban Railroad: Provides information on urban railroad route maps outside the metropolitan area.

■ Transportation Weakness: We provide electric wheelchair fast charger and wheelchair lift service for people with transportation weakness.



-When reporting a complaint, the smartphone's Bluetooth or Wi-Fi may be turned on or off automatically to determine the exact location of the train.
-Complaints are processed through 4G or 5G networks using minimal information for fast and stable complaints.