TELUS Health

See a vet right from your phone.

Features:
* Book a Healthcare consult with a licensed veterinarian on weekdays, evenings and weekends.
* Book a Wellbeing consult with a registered veterinary technician for assistance with behavioural and health maintenance concerns
* Access notes from prior TELUS Health MyPet consults.
* Access articles written by pet experts on health tips and preventative care for your pet(s).

Get started today.
1. Download the app.
2. Create your free account and register your pet(s).
3. Schedule a virtual video consult.

TELUS Health MyPet app is supported on Android devices running on Android 10 and higher.
You will need to be connected to the internet. Where possible use Wi-Fi. Data charges may apply for service outside Wi-Fi coverage.

Healthcare consults are $95, plus applicable taxes. If medication is prescribed as a result of the consultation, you will be charged a prescription service fee of $30, plus applicable taxes. Wellbeing consults are $40, plus applicable taxes. Following your consult, you will be provided with an in-app receipt. Consult fees may be discounted from time to time, for current offers and promotions see telus.com/mypet. TELUS Health MyPet reserves the right to modify pricing and promotions at any time, without notice.

TELUS Health MyPet FAQs

Who is TELUS Health MyPet for?
TELUS Health MyPet is for Canadians currently without a family vet, who require healthcare for their dog or cat outside of regular veterinary business hours, or who need vet services when a regular family vet is not available.

When should I book a Healthcare vs. Wellbeing consult?
If you are concerned about new symptoms or suspect your pet may need medication or an adjustment to a current medication, book a Healthcare consult with a vet.

If you have questions about, or would like help with behaviour, training, weight management and nutrition, life stage care, or preventive care, book a Wellbeing consult with a vet tech.

What can TELUS Health MyPet veterinarians treat?
We recommend going to an in-person vet clinic if your pet requires a physical examination. For medical emergencies, please contact your nearest Emergency Veterinary Hospital.

Vets on the app can help with wellness, triage, diagnosis and treatment of medical conditions in dogs and cats. After seeing a vet, you will be given a treatment plan which may include a referral for a physical exam, prescriptions and/or diagnostic tests.
Common concerns include:
* Nutritional and weight management
* Allergies (itching, hair loss, skin lesions)
* Behavioral issues (anxiety, aggression)
* Stomach upset (vomiting & diarrhea)
* Parasite control (ticks, fleas)
* Most minor infections (eye, ear, skin)
* Chronic disease management
* Post-surgical care support
* Palliative care and quality of life discussions
* Life stages (kitten/puppyhood, geriatric care)
If you have more than one health concern to discuss, the vet will address your highest priority issue first. If not all of your pet's health concerns are addressed, we encourage you to book another consult the following day.

The vet may decide that an in-person visit is required to ensure your pet receives appropriate care.

Who are the veterinarians?
TELUS Health MyPet vets are experienced professionals, registered with provincial colleges and licensing bodies and qualified to practice in the relevant provinces of Canada. They are trained to provide video-based care and operate at high clinical standards.

All consults booked through the app will be automatically scheduled in English.

Vets are affiliated with clinics in their respective provinces. Visit telus.com/mypet to learn more.

What are the hours of operation?
TELUS Health MyPet vets and support team are available on weekdays, evenings and weekends. We are closed on Christmas and New Year’s day.

Please contact TELUSHealthMyPet@telus.com or visit telus.com/mypet for details.

For our terms and conditions, visit telus.com/mypetterms