Consumidor

Here you can communicate directly with companies to solve consumer issues.

Consumidor.gov.br is a public service for consumer dispute resolution.

Here, you can communicate with participating companies that have committed to receiving, reviewing and responding to their customer complaints within 10 days.

This service is an integrated action between the Ministry of Justice, the National Consumer Protection System Bodies and participating companies.

Complaints filed generate a public database that provides society with relevant information about companies, issues, and issues faced by consumers.