My Health

With the new MILVIK | AIRTEL | ROBI My Health App, you have access to quality phone consultations with one of our licensed medical practitioners at your fingertips – 7 days a week 24 hours

If you’re looking to get medical advice on any health-related topic such as men’s or women’s health, child healthcare, sicknesses, fitness and nutrition, mental health, pregnancy counselling, chronic diseases, infections then download My Health App today.

You can immediately connect with a qualified Doctor for medical consultation on anything related to health, get your consultation notes and medication updates right here on the App. That’s not all, find nearby hospitals, pharmacies and diagnostic centres. Download the My Health App today to take care of your family’s health.

What you can do with the My Health App

• Have unlimited tele-doctor consultations with a qualified medical practitioner about any health-related topic
• Get Doctor appointments for direct consultation
• View consultation notes from your medical practitioner after the consultation is over
• Create and manage your health record in one place that’s safe and secure
• Your spouse and children are included in your plan at no additional cost
• Quickly locate all the nearby hospitals and get their contact details and address
• Access popular health-related questions and answers provided by our panel of medical practitioners
• Receive free weekly or daily health tips as part of our Health Programme.

FAQs

Q. Why should I subscribe to the My Health service?
A. Your personal doctor on phone. Enjoy protection of the service for all the family. Get quick treatment before health condition worsens. You don’t have to rely on a pharmacy attendant for diagnosis of your condition. Get first advice from a qualified medical practitioner.

Q. Is the App free to download and use?
A. Yes, the App is completely free to download. You can access many features inside the App for free. To be able to access the premium features, you need to be a Robi or Airtel customer and be a paid member of My Health Combo Pack or My Health Family Pack services.

Q. What are the various plans that I can purchase?
A. You can subscribe to My Health Combo and My Health Family Pack

Q: How can I sign up for the policy?
A: To register or renew your policy, please call our helpline on 21216 (24/7) and follow the prompts. You can pay via ROBI’s and Airtel’s airtime balance.

Q. Who are the medical practitioners for My Health?
A. Our team consists of licensed medical practitioners, available for a private and confidential consultation over the phone. All practitioners are licensed with Bangladesh Medical and Dental Council. Our team strictly follows our international health protocols from the World Health Organization as well as current Bangladeshi medical protocols, to provide you the highest quality of services. Our medical practitioners speak both in Bangla and English.

Q. I’m already a customer of one of the My Health products, can I use this App?
A. Yes. Just install the App on your Android phone, log in with the phone number you used to register for My Health, and you will be able to use all the features in the app right away.

Q. Do I need to take an appointment before I call My Health doctor?
A. No. We understand you might need to reach a medical practitioner instantly. Just dial My Health doctors from within the app to place your doctor consultation request. The service has a call back facility for registered subscribers and family members, so shortly you will be contacted by one of our medical practitioner.

Q. Can I use the App for emergency situations?
A. No. In the event of an emergency or life-threatening situation, we strongly advise you to visit your nearest hospital without any delay.

Q. Who can use the My Health App?
A. Anyone who is over 18 years of age can download and use the App. You just need an Android phone version 4.4 or above.