KB국민은행 스타뱅킹

Guidance on how to take action in case of failure

- If the KB national certificate is not visible on the LG phone model
☞ This is a phenomenon that occurs when the LG phone operating system (OS) is not updated according to Google's development policy. In this case, [Delete and reinstall the KB Star Banking app from the Google Play Store > Reboot the smartphone > Reissue KB National Certificate] to use it normally.

- If the app cannot be updated or installed
☞ Please try again after deleting data and cache in [Settings > Applications > Play Store > Storage].

- If KB National Certificate is not issued or login is not available
☞ [Delete the KB Star Banking app > Reboot the mobile device > Reinstall the KB Star Banking app] and try issuing the KB national certificate again.

- Samsung smartphone ID is not recognized properly
☞ Please activate [Phone Settings > Applications > Camera > Camera Settings > Target Tracking AF 'ON'].

- General measures when real-time deposit/withdrawal push notifications do not come
☞ In [Settings> Applications> KB Star Banking> Notifications] on your mobile device, check whether 'Notification Settings' and 'kbbank in Notification Category' are allowed.
☞ Execute [KB Star Banking Menu > Preferences > App Preferences > Delete Cache/Cookies > Clear Cookies/Data]
☞ In the [KB Star Banking Menu > Notification Settings] menu, cancel the notification (Push) agreement and set the agreement again
☞ If the push notification does not come despite the above measures, delete KB Star Banking > Reboot the phone > Reinstall KB Star Banking (※ However, in case of AOS, co-certificate is deleted, so reissue is required)

■ KB Star Banking Customer Communication Center
Internet chat consultation: KB Star Banking Home > Chatbot/Consultation > Chatbot/Consultation Chat (Chatbot consultation: 24 hours)
Naver Post: Click https://post.naver.com/kbebiz_star?isHome=1 or search for 'Naver Post' in the Naver search bar > Enter 'KB Star Banking App Review' in the post search input window
· Branch mail: kbg460003@kbfg.com
Customer Center: 1588-9999, 1599-9999, 1644-9999 (0 ▶ 3) (Overseas: +82-2-6300-9999) (Telephone consultation: 9-18:00 on weekdays)

■ KB Star Banking, take advantage of this!

· KB Star Banking app has V3 inside (G6.2.0 version or higher). While running the KB Star Banking app, the V3 security program operates normally, so you can use it safely.

· Set 'Automatic Login' with KB National Certificate. As soon as you open the app, you are automatically logged in and taken to Home.

· If you have only your mobile phone and ID, you can create a bank account and internet banking at once without visiting the bank. (Ages 14+)

Receive the real-time notifications you need now, such as deposit and withdrawal notifications and benefits and investment information, through KB Star Banking.

· You can see customized information for you at a glance, such as maturity, yield, product information, and messages sent from branches.

· Differentiated, specialized KB asset management! Product recommendation considering financial activities and lifestyle patterns! No need to worry any more.

· KB Financial Group product inquiry, stock trading, KB Pay, and specialized services such as insurance design, now use KB Star Banking as one.


■ Faster and safer with KB National Certificate!

· KB Kookmin Certificate is a service that allows you to use KB Star Banking without worrying about theft/replication by issuing and storing KB Kookmin Bank certificates in the safe area of ​​your smartphone. (1 device per person)

· Try simple and safe transactions without a security card or OTP.

- When transferring less than 2 million won, simply use your account password!

- From 2 million won to 50 million won, transfer only with your account password and 6-digit simple password! (Additional authentication required if exceeding 50 million won)

※ You can use it within the internet banking transfer limit set by the customer.

· From issuance of a unique customs code to overseas direct purchase, health insurance premium payment, and year-end settlement! The convenience that can be experienced with the KB National Certificate is gradually increasing.


■ Notice about app access rights
In accordance with Article 22-2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection (Consent to Access Rights) and the Enforcement Decree, the access rights required to provide KB Star Banking services are provided as follows.

【Essential access rights】
• Phone: Check mobile phone number for mobile phone identity authentication, access to mobile phone status and device information, use phone designation service, smart OTP, mobile phone authentication, version check in environment settings, (re)issuance of KB national certificate , issuance of financial/joint certificates, open banking, etc.
• Installed apps: Used to detect potentially threatening items among applications installed on the smartphone to prevent electronic financial transaction accidents.

【Selective access rights】
• Storage space: Permission to access device photos, media, and files, when using [Save, modify, delete, read certificate], [Send special remittance message after transfer], [Save copy of bankbook], [Save transfer confirmation], etc. Use.
• Contacts (Address Book): Used to retrieve contact information in the device when transferring contacts, transfer results, and sending SMS.
• Camera: This is the access right to the photo shooting function, used for ID shooting and convenience services (document submission to the bank, photographing payment of utility bills, etc.), and QR certificate copying.
• Microphone: Used for video calls for non-face-to-face real-name verification, quick transfers through voice, etc.
• Location: Permission to access device location information, used for finding branches/automated devices and using branch consultation reservation services.
• Physical activity: Used when using the KB daily walking service.
• Notifications: Used to receive ARS certification through push notifications, or to receive notifications such as useful product/service/event information and various financial benefits.

※ You can use KB Star Banking service even if you do not agree to allow optional access rights, but there may be restrictions on the use of some necessary functions, and you can change it in the [Smartphone Settings > Applications > KB Star Banking > Permissions] menu. .

※ If you are using a smartphone with Android OS version 6.0 or lower, all of them can be applied as essential access rights without selective access rights. In this case, after checking whether the operating system of the smartphone can be upgraded to Android 6.0 or higher, after upgrading, you must delete and reinstall the already installed app to set access rights normally.

■ Notice

Anyone who is a personal internet banking customer using a smart device with Android version 5.0 or higher can use KB Star Banking.

· It can be installed through mobile carrier 3G/LTE/5G and wireless Internet (Wi-Fi). In 3G/LTE/5G, data charges may apply if the specified capacity is exceeded depending on the plan you are using.

In accordance with the guidelines of the financial supervisory authority, KB Star Banking cannot be used on smart devices that have been arbitrarily modified (jailbroken, rooted) to prevent electronic financial accidents, and even if a specific app is installed, it can be recognized as a randomly modified device. . (A/S center inquiry and initialization recommended)