Naumen Service Desk

Work from anywhere with Service Management Platform by Naumen. Work with requests, solve tasks, participate in approvals, receive notifications from your mobile phone, and our application will adapt to your processes and goals.

For support service and field engineers
— Register requests and work with them from your smartphone screen
— Change status, a responsible employee and other parameters
— Add files, comments, and photos with your camera phone
— Build the route to the client address and service objects using geolocation
— Monitor and inventory your equipment using barcode scanner
— Fix work time records
— Get push notifications for all important events
— Use full text search on requests, and other useful materials

For managers
— Control the workload of your teams
— Initiate new tasks
— Participate in approvals, comment your decisions
— Subscribe to requests from key customers to keep everything under control

For users
— Create requests and follow their status
— Check information details via comments
— Use the knowledge base
— Leave feedback

Adaptability of processes
Adaptation to specific business tasks. Enabling new processes and editing the current ones.

Easy configuration
Adding objects, configuring the interface and other parameters without programming.

Access to information without Internet
View previously opened cards. Adding comments and running some event actions even offline.

Multiple accounts
Quick switch from the app to accounts of other external IT-systems.
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Naumen SMP app is everything you need to proper work with requests and tasks on your smartphone screen!

The application requires access to the server Naumen Service Management Platform with the module "Mobile client".
The recommended server version is 4.11.0.7 or higher.