KB국민은행 스타뱅킹

■ When you need to verify your identity, such as at a hospital, use KB Star Banking’s ‘Resident Registration Card Mobile Verification Service’ instead of a physical ID!

■ If you use KB Star Banking, you can easily sign up for the ‘KB Star Banking exclusive communication plan’ that provides benefits.

■ Now you can conveniently manage meetings at KB Star Banking with the ‘KB Meeting Account Service’.

■ If you set ‘automatic login’ with your KB Kookmin certificate, you will be automatically logged in as soon as you open the app!

■ As long as you have a mobile phone in your name and ID, you can open a deposit/withdrawal account and sign up for internet banking all at once without visiting the bank! (Ages 14 and older)

■ By installing V3 on KB Star Banking (G6.2.0 version or higher), you can use it safely while running KB Star Banking.

■ Receive the real-time ‘notifications’ you need now, such as deposit/withdrawal notifications, benefits, and investment information, through KB Star Banking.

■ You can also receive customized information and specialized asset management, such as maturity/yield rate, product information, and messages sent from the branch.

■ Use KB Star Banking for specialized services such as KB Financial Group product inquiry, stock trading, KB Pay, and insurance planning.

■ Faster and safer with ‘KB Citizen Certificate’!

· KB Kookmin Certificate is a service that issues and stores a KB Kookmin Bank certificate in the safe area of ​​your smartphone, allowing you to use KB Star Banking without worrying about theft or duplication. (1 device per person)

· Transact simply and safely without a security card or OTP.

· From issuing a unique personal customs clearance code when purchasing directly from overseas to paying health insurance premiums and year-end tax settlement! The convenience you can experience with the KB Kookmin Certificate is increasing.

■ Guidance on what to do in case of a failure

- If the KB Kookmin certificate is not visible on LG phone models
☞ This phenomenon occurs because the LG phone operating system (OS) is not updated in accordance with Google development policies. In this case, you can use it normally by [Delete and reinstall the KB Star Banking app from the Google Play Store > Reboot the smartphone > Reissue the KB National Certificate].

- If the app does not update or install
☞ Please delete data and cache in [Settings > Applications > Play Store > Storage] and try again.

- When KB Citizen Certificate issuance or login is not possible
☞ Please try issuing the KB National Certificate again after [Delete the KB Star Banking app > Reboot the mobile phone > Reinstall the KB Star Banking app].

- When Samsung smartphone ID is not recognized well
☞ Please enable [Phone Settings > Applications > Camera > Camera Settings > Target Tracking AF 'ON'].

- General actions when real-time deposit/withdrawal push notifications do not arrive
☞ Check whether ‘Notification Settings’ and ‘kbbank in Notification Category’ are allowed in mobile device [Settings>Applications>KB Star Banking>Notifications]
☞ Execute [KB Star Banking full menu > Settings > App settings > Delete cache/cookies > Clear cookies/data]
☞ In the [KB Star Banking full menu > Notification settings] menu, remove notification (push) consent and then enable it again.
☞ If the push notification is not received despite the above measures, delete KB Star Banking > Reboot the phone > Reinstall KB Star Banking (※ However, in the case of AOS, the joint certificate is deleted and needs to be reissued)

■ KB Star Banking customer communication channel

· Internet chat consultation: KB Star Banking Home > Chatbot/Counseling > Chatbot/Counseling Chat (Chatbot Consultation: 24 hours)

· Naver Post: Click https://post.naver.com/kbebiz_star?isHome=1 or search for ‘Naver Post’ in the Naver search box > Enter ‘KB Star Banking App Review’ in the post search input box.

· Branch email: kbg460003@kbfg.com

· Customer Center: 1588-9999, 1599-9999, 1644-9999 (No. 0 ▶ No. 3) (Overseas: +82-2-6300-9999) (Telephone consultation: Weekdays 9-18 p.m.)

■ Notice about app access rights

In accordance with Article 22-2 (Consent to Access Rights) of the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and its Enforcement Decree, we will inform you of the access rights required to provide KB Star Banking services as follows.

【Required access rights】
• Phone: Verify mobile phone number for mobile phone identity verification, access rights to mobile phone status and device information, service designated for the phone being used, smart OTP, mobile phone identity verification, version confirmation in environment settings, (re-)issuance of KB National Certificate , Used when issuing financial/joint certificates, open banking, etc.
• Installed apps: Used to detect items that may pose threats among applications installed on the smartphone to prevent electronic financial transaction incidents.

【Optional access rights】
• Storage space: Access rights to device photos, media, and files, when using [Save, edit, delete, read certificate], [Send special remittance message after transfer], [Save bankbook copy], [Save transfer confirmation certificate], etc. Use.
• Contacts (Address Book): Used to retrieve contact information from the device when transferring contacts or sending SMS with transfer results.
• Camera: Access to the photo taking function, used when taking photos of ID cards, convenience services (submission of documents to the bank, photo payment of utility bills, etc.), and copying QR certificates.
• Microphone: Used for non-face-to-face real name verification, video calls, quick transfers via voice, etc.
• Location: Permission to access device location information, used when locating branches/automation devices, using branch consultation reservation services, etc.
• Physical activity: Used when using the KB Daily Walking service.
• Notifications: Used to obtain ARS authentication through push notifications or to receive notifications about beneficial products, services, events, and various financial benefits.

※ You can use KB Star Banking services even if you do not agree to granting optional access rights, but there may be restrictions on the use of some necessary functions, which can be changed in the [Smartphone Settings > Application > KB Star Banking > Permissions] menu. .

※ If you are using a smartphone with Android OS version 6.0 or lower, all required access rights can be applied without optional access rights. In this case, you must check whether the smartphone's operating system can be upgraded to Android 6.0 or higher, upgrade it, and then delete and reinstall the app you have already installed to set access rights properly.

■ Notice

· Any personal internet banking customer using a smart device running Android version 5.0 or higher can use KB Star Banking.

· It can be installed via mobile carrier 3G/LTE/5G or wireless Internet (Wi-Fi). In 3G/LTE/5G, data charges may apply if the designated capacity is exceeded depending on the rate plan you are using.

· KB Star Banking cannot be used on smart devices that have been arbitrarily modified (jailbroken, rooted) in order to prevent electronic financial accidents according to the guidelines of the financial supervisory authorities, and even if a specific app is installed, the device may be recognized as a arbitrarily modified device. . (A/S center inquiry and initialization recommended).